Wednesday, November 16, 2011


One week in and I am learning new things everyday.  I have now entered the world of retail again.  Customer service is an attribute that I take very personally and this is my forte of excellence to offer my company.

Dealing with the public can be very taxing because each human is so totally different.  Sometime the most aggravating customer or employee is the one that needs the attention the most.  I'm sure many times I have walked away from a customer, exhaled and thought,"wow!"

If my job only entailed just the customers, it would be a great thing but one of the things inherited with my job is dealing with employees.  I'm lucky that most of the employees really care about their job.  I also know that new employees coming into a Management job is never going to be met with open arms.  Hopefully, thick skin has been developed after all these years.

It's hard to understand how someone can hire people that just don't fit the job description and really come in only to want to become the manager.  What I would love to have are some workers.  There are enough Managers to supervise 100 more employees.

This new adventure is not going to be a lifetime one. I am just in the job to help train one of the staff that want it to have enough sense to do it.  I've had my fifteen minutes of fame and if I could have free range for a little while, production would go way up. Of course, a few employees might fall by the wayside.

One day at a time, one customer at a time, one sale at a time and hopefully the individual time spent will bring much more time of gainful employment.